Refund & Returns Policy

We are committed to providing quality products and excellent customer service.

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Returns

Customers may request to return eligible products within 7 days of receiving their order, provided that:

• The item is unused and in its original condition.

• The item is returned in its original packaging.

• Proof of purchase is provided.

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Non-Returnable Items

The following items are generally not eligible for return unless defective or required by law:

• Custom-made or personalised products.

• Digital products or downloadable content.

• Gift cards.

• Items marked as final sale.

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photographs to assist with the assessment.

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Refunds

Once the returned item has been inspected and approved, the refund will be processed back to the original payment method. Refund processing times may vary depending on your payment provider.

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Shipping Costs

Shipping fees are generally non-refundable unless the return is due to our error or a defective product.